Service Information Coronavirus
Spalwart and DHL Express is maintaining delivery services around the world.
DHL Express' intercontinental network, including the global hubs in Cincinnati (Americas), Leipzig (Europe) and Hong Kong (Asia Pacific) are in full operation. We continue to operate globally for our customers, while adhering to the various country- and government-specific health measures.
Shipping service and delivery times
We will ship your purchase to all worldwide destinations subject to DHL delivery availability. If your country is missing just let us know and we’ll add it to the list.
Orders are shipped with Express Service by DHL. Whilst we have no control over the delivery to you, indicative timings are as follows:
USA: 1–2 working days once dispatched
Japan, Hong Kong, South Korea, Taiwan and Thailand: 2–3 working days once dispatched
European Union, Norway, Switzerland and UK: 1–2 working days once dispatched
Sweden: 1–2 working days once dispatched
Rest of the world: 3–4 working days once dispatched
Stock permitting, all orders placed are usually shipped within 3 working days. Kindly note that dispatch times may increase during high demand periods. When your order is dispatched you will be sent a tracking number and a link to track you order.
DHL standard terms and conditions of carriage for express shipments. DHL Terms and Conditions
Payment, Taxes and Duties
We accept online payment in a secure environment by both debit and credit card. We currently accept Visa and MasterCard. All major debit and credit cards are also accepted for payment via PayPal.
All prices are given in euro (€) and for destinations outside the European Union (EU) the prices are shown exclusive of sales tax (VAT). Please note that the UK exited the EU VAT regime from 1 January 2021, and that all prices are shown exclusive of VAT also for the UK.
For a country which is a member state of the EU prices are shown inclusive of sales tax (VAT) at the current rate which is 25%. This will appear on your order confirmation and is itemized for you as you pass through the checkout.
Please note that we have no control over any customs/import duties or brokerage fees that could be levied on international shipments when the package reaches your destination and for which you will be liable.
How much is shipping?
Shipping to the European Union, Norway and Switzerland: €20.00
Shipping to US: €23.00
Shipping to South Korea: €23.00
Shipping to UK: €23.00
Shipping to Japan: €23.00
Shipping to Russia: €23.00
Shipping to Sweden: €15.00
Shipping to the rest of the world: €35.00
All shipping prices are irrespective of quantity.
Shipments to China
Regulations for Personal Shipments.
Personal effects are limited to unaccompanied baggage or commodity sent to private individual with reasonable quantity for personal use. Value threshold: Less than CNY1,000(USD153). If shipment contains only one item, it still can be cleared as personal effects even if the value is over CNY 1,000 (USD 153). However, customs reserves the right to approve the importation or return to origin.
Shipments to Russia
Receiver in Russia will have to pay duties and brokerage fee. Duties are paid directly to customs and it's done during the clearance process, the receiver is contacted by customs by email.
Shipment below €200.00 - No brokerage fee.
€200,00 - €1,000.00 - DHL brokerage fee is approximately €15.00.
Above €1,000.00 - DHL brokerage fee is approximately €35.00.
DHL standard terms and conditions of carriage for express shipments. Terms of delivery of goods DHL Express
Size Guide Shoes - Unisex
Spalwart shoes follow European standard sizing. Please note that sizing may vary by shoe style and manufacturer.
Below is the chart to help your find your correct size. For a comfortable fit in terms of length, and to give your toes enough space, we recommend you to choose a size corresponding to a last length longer than your feet, at least +10mm. We would love to help if you need assistance in how to measure your foot or have any other question. Please don't hesitate to contact us at email@example.com - Look forward hearing from you.
Chart for length of last (in millimeter) per model.
Shipping to Post Office boxes
Due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.
If you are not satisfied with one of our products it can be returned for any reason within 14 days of having received it.
If you wish to exchange your item for a different size or color, please return the unwanted item following below Return Policy instructions. We are unable to cover postage, customs duties or sales tax for any return shipments, although we'll pay to have the exchanged item sent back out.
What is your return policy?
The products to be returned need to be complete, in perfect condition, unused, fully labelled and with the original packaging. Shoes need to be packed and carefully wrapped in it's original wrapping paper, to avoid color bleeding and arrive at our warehouse in perfect condition. Spalwart will not accept returns for any non-faulty items that have been worn and tags removed.
All returns must be marked with your Return Number. Before returning any product please email firstname.lastname@example.org to obtain a Goods Return Number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without a Goods Return Number.
When returning items the carrier must be made aware that the items being sent are Returned Goods. Both the paperwork and a label saying "RETURN ITEM" should be fixed to the outside of the parcel where it can clearly been seen by customs.
All returns should be addressed to:
Brattin Design AB
Tre liljor 6, GP
Please note that you are responsible for the product until it reaches us. We strongly recommend that you send the package with a dispatch number so that it can be traced.
If you have any questions or are unsure about your eligibility to make a return, please contact: email@example.com.
For any uncollected products (e.g. due to incorrect address or contact details, or unsuccessful deliveries due to courier not being able to reach you, or non-payment of the Charges (if applicable), or refusal) you will be charged the initial shipping cost, together with the return cost and an administrative cost: €50.00. Order for uncollected products will automatically be cancelled, and you will be refunded any exceeding amount.
Essentials: Washing instructions for our Essential clothes are printed on a tag inside the garment. In general, wash your Essential clothes in cold or warm water with mild laundry detergent (non-toxic, biodegradable types preferred) and let them dry on a line.
Shoes: Keep soles clean with soap and water. Remove stains from the upper of shoes carefully under cold running water, and gently use bile soap or leather soap. Do not machine wash. Grease the leather lining on occasions with a neutral leather balm or leather oil. Use a natural formula.
Colors may change over time when exposed to UV light.
Natural leathers: Products or trimmings made from natural leather, which means that the leather is finished through an organic vegetable tanning process. Every leather is unique and might therefore show natural marks or irregularities. This premium leather, which is very sensitive to grease, liquid, scratches, and sunlight, will gradually over time form the most beautiful patina.
The patina will take longer to set in if you to follow these guidelines:
* Avoid exposure to direct sunlight or UV light/spotlights and any direct source of heat such as radiators, interiors overheated by sun, etc.
* Protect the product when not using, please store it in a dark space away from sunlight.
* Beware not to scratch or rub the product against abrasive surfaces.
* Keep the product away from liquids, dirt or dust. Should the leather get wet, dirty or dusty, dry immediately with a lint free cloth.
Where are Spalwart made?
Spalwart products are manufactured in the European Union.
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Company and Brand
Spalwart® is a registered trademark of Brattin Design AB. This website is owned and operated by Brattin Design AB, Tre Liljor 6 GP, 13344 Stockholm, Sweden. Company Registration 556699-0502. VAT Registration SE556699050201.